Refund & Cancellation Policy

Last updated: September 28, 2026

Try before you buy

StatementSheet has a free tier so you can confirm it converts your statements correctly before paying. We encourage you to test your bank's format on the free allowance first.

One-time credit packs

If you purchased a pay-as-you-go or Pro credit pack and have used few or no credits, contact us within 14 days of purchase for a full refund of the unused portion. If most of the pack has been consumed, we may decline or prorate the refund. We always try to make it right.

Single-statement unlocks

Unlocking one statement costs $2 and needs no account. It is refunded in full if the export never downloaded or is not the statement you unlocked: email us within 14 days with the Stripe receipt or the support reference the page showed you, since there is no account to look the payment up by.

Billing problems

If you were charged in error, charged twice, or believe credits were not applied to your account, contact us right away and we will investigate and correct it.

How to request a refund or cancel

Email [email protected] from the address on your account and include your order details. We aim to respond within a few business days.

This policy is in addition to any rights you may have under applicable consumer-protection law.